Iron City Blades

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Legal
Legal Disclaimer Before purchasing any item, please check the local, state, and federals laws governing where you live to ensure the item you are interested in purchasing is legal for you to buy and own. By making a purchase, you agree to the terms of this site and certify that you are over the age of 18 and are a legal adult able to legally purchase and own the product you are purchasing. Hale Distribution (d.b.a. Iron City Blades) is not responsible for any unauthorized or illegal purchase or use of any product that we sell. Hale Distribution is not responsible for any item seized by customs or any other law enforcement agency. Please make sure you purchase and use our products legally and lawfully.
Payment
Payment Options We prefer PayPal payments, but we also accept Mastercard, Visa, American Express, and Discover Card. Personal checks, money orders, or cashier's checks are also accepted as payment, but these methods may lengthen the amount of time before the item ships. When paying with a personal check, please allow 14 days after receipt for the check to clear. Payment must be made in US dollars. For payments made by mail, please include shipping address and order number. Send payments to: Hale Distribution 348 N. 2nd Street Wormleysburg, PA 17043 Sales Tax We are required to collect 6% sales tax for items purchased for shipment within the state of Pennsylvania.
Shipping
Shipping and Handling Fees We charge a fixed price estimation of actual shipping and handling costs and fees. Unlike some online sellers, we do not seek to profit from the fee we charge for shipping and handling. We do offer a combined shipping discount on almost every item we sell. You pay the highest shipping charge for the first item and $1.50 for each additional item. This discount is only available when you pay for all purchases as one payment. Domestic Shipping Whenever possible, we prefer to use The United States Post Office (USPS) Priority Service for shipping. To save our customers on shipping charges for smaller and lighter items, we occassionally use USPS 1st class postage. We are willing to offer additional shipping methods to accommodate customer requests. Purchases usually ship within 1 week of payment. Please allow 1-2 weeks for delivery of all domestic packages. International Shipping Whenever possible, we prefer to use The United States Post Office (USPS) Global Priority Service for all shipping. We are not responsible for any customs charges that may be incurred. If International shipping charges are not specified, please contact us for shipping rates. Purchases usually ship within 1 week of payment. Please allow 2-3 weeks for delivery of all international packages.
Special Order Items
Special Orders In addition to what we have offered in our store, we have access to many more items. If you don't see what you're looking for, please contact us and if we can get it for you, we will. Availability Many of the items we sell are considered special order items and are not kept in stock locally. These items are subject to availability from the manufacturer. In the event the special order items purchased are not available or out of stock, you will receive a full refund and a full apology. No backorders will be accepted. Shipping Special Order purchases require additional time for processing and shipping. Please allow 2-3 weeks for delivery of all Special Order items.
Return Policy
Replacements In the event an item purchased is damaged and a suitable replacement is on hand and available, we will be happy to provide a replacement. Unfortunately, this is often not the case, since many of the items we sell are rare, unique, or only available in small quantities. In the event a replacement is not available a refund will be issued. Refund Policy We will refund the purchase price of any item returned to us for any reason, provided the item was purchased directly from us. The cost of shipping is non-refundable in most circumstances.
Customer Service
Customer Service We subscribe to the golden rule, "Treat others the way that you want to be treated." Therefore we make customer service our primary focus. We will do whatever we can to make sure our customers are ecstatic, because happy customers keep coming back! Problems Problems do occur from time to time, but we will always do our best to correct the situation. However, we can't fix problems we don't know about. So, please, contact us and allows us to try to correct the problem. We love to hear from our satisfied customers too!.